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Explore How We Protect Your Personal Data

At gempa777, your personal data is handled with a clear purpose: we collect only what we need to run your account, process payments via DANA, OVO, GoPay and…

Data collected only as neededDANA, OVO, GoPay & QRIS account-linkedAccount deletion on requestIndonesia-region data handling24/7 privacy contact channel
gempa777 Explore How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Open a Privacy Request Through Our Support Team

If you want to access, correct, or remove your personal data, our support team handles privacy requests around the clock. You can reach us via live chat on the gempa777 website, by email at [email protected], or through our WhatsApp support line. Our team in Denpasar processes data requests within 3 business days and will confirm receipt within 24 hours of submission.

Team online

Live Chat

Start a live chat session directly on gempa777.xyz, available 24 hours a day. Our agents can log your data request, verify your identity, and escalate to the privacy team within one business hour.

Email Privacy Request

Send your written data request to [email protected]. Include your registered account email and the specific action you need — access, correction, or deletion. We respond within 24 hours of receipt.

WhatsApp Support

Reach our WhatsApp line for urgent privacy concerns. Available daily from 08:00 to 24:00 WIB. Our agents will verify your account and route your request to the privacy team the same day.

DATA HANDLING STANDARDS

See How We Keep Your Account Data Secure

We apply layered security practices across every part of your account — from login to withdrawal.

Cookie Practice

We use session cookies to keep you logged in and analytics cookies to improve page performance.

Account Security

Your gempa777 account is protected with encrypted password storage and optional two-factor authentication sent to your registered phone number.

Data Retention

Active accounts retain full transaction history for as long as the account remains open.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS partners) and identity verification providers.

Your Right to Access

You can request a full export of the personal data we hold on your account at any time.

Policy Updates

When we update this Privacy Policy, we notify you via email to your registered address at least 7 days before…

Questions About Your Data and Privacy Rights

We have gathered the questions we hear most often about how gempa777 handles personal data, cookies, payment records and account closure. If you do not find your answer here, our live chat team is available around the clock to help you with any privacy concern specific to your account.

We collect your name, email address, phone number, date of birth and the payment method you link — DANA, OVO, GoPay or QRIS. We also log device type and IP address for security purposes when you first log in.

We store only a transaction reference number and amount — never your full DANA or OVO wallet credentials. The actual payment processing is handled by the respective payment gateway, which operates under its own data security standards.

Yes. Submit a deletion request to [email protected] or via live chat. We will close your account and delete personal data within 14 business days, retaining only what Indonesian regulations require us to keep for a defined period.

No. We do not sell or share your personal data with advertisers or marketing firms. Data is shared only with payment processors (DANA, OVO, GoPay, QRIS partners) and identity verification services directly involved in running your account.

Log in to your account, go to Account Settings, and select Edit Profile. Name and ID changes require identity verification. Payment method updates — switching from OVO to DANA, for example — are handled in the Wallet section of your account dashboard.

We use functional cookies for login sessions and analytics cookies for site performance. You can block non-essential cookies through your browser settings. Blocking analytics cookies does not affect your ability to deposit, play or withdraw.

We send an email notification to your registered address at least 7 days before any material change takes effect. The updated policy date is always shown at the top of the gempa777.xyz/privacy-policy/ page so you can check it at any time.